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OUR RESPONSE TO CORONAVIRUS

Learn how our team is going above and beyond to keep you safe.

Flexible Booking Options

We want you to book with confidence, which is why we’re offering free-cancellation and no minimum stay requirements. If you need to adjust a reservation, please contact the hotel directly.

Increased cleaning procedures

  • Enhanced cleaning of guest rooms and high touch point areas.
  • Attempting to allow at least 24-hours between stays in a room.
  • Heightened sanitizing practices in common areas such as the lobby and elevators.
  • Face coverings are required in public spaces as mandated by the State of California.
  • All guests are given complimentary masks and hand sanitizer upon arrival.

Keeping our distance

  • The Rooftop Pool Deck has limited occupancy and lounge chairs have been spaced six feet apart.
  • Breakfast is no longer served buffet style and is A La Carte only.
  • Indoor dining at Brasserie SLO has been limited to 25% capacity in accordance with the new policies mandated by local and state authorities, so we’ve created more outdoor dining space on our Veranda and Mission Fig Patio.
  • Spa Cerro is closed until further notice.
  • We are only accepting meetings and event inquiries for 10 people or less in The Olive Tree.

Ensuring team safety

  • Requiring all of our team members to wear face coverings on property.
  • Maintaining clean hands by washing their hands properly and frequently, also utilizing hand sanitizer whenever possible.
  • Regularly wiping down and sanitizing workspaces.
  • Prohibiting physical contact, such as shaking hands or hugging.
  • Most importantly, if any team member is experiencing COVID-19 like symptoms, they are asked to stay home and seek appropriate medical care.
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