Spa Cerro hours are Wednesday – Saturday 10am-5pm and Sunday 10am-4pm
For maximum convenience and flexibility, we recommend you schedule your spa sessions 48 hours in advance. All appointments must be guaranteed with a credit card.
Please notify our Spa staff if you are pregnant or have any health concerns that we should be informed of. It is always advisable to check with your doctor prior to your arrival.
After booking your appointment you will receive a confirmation e-mail stating details of your appointment as well as our spa guest intake form to complete prior to your arrival for your spa treatment.
Face masks are required in all areas of the spa including the treatment rooms with the exception of lying face down in the face cradles for all guests including fully vaccinated guests.
All spa treatments include use of the facilities- access to our Relaxation Quiet Room, locker rooms, and our Spa Relaxation Terrace. Spa Cerro features a steam room in both his and hers locker rooms. We recommend bringing a bathing suit to enjoy the Spa facilities. Lockers, spa robes, and sandals will be provided upon your arrival.
We invite you to join us at Spa Cerro at least 30 minutes prior to your scheduled appointment time. This permits adequate time to enjoy the facilities prior to your service. Services will start promptly at the time that was booked.
To maintain the peacefulness of the spa and as a courtesy to other guests, we kindly request you leave your cell phones and other electronic devices behind. Please use your spa voices while visiting Spa Cerro. We reserve the right to ask any disruptive guest to leave at any time without a refund.
If you choose, undergarments or a bathing suit may be worn during treatments. However, all Spa Therapists are skilled in proper draping procedures to ensure your complete comfort and privacy.
All treatment rooms have air purifiers and mists with sanitizing essential oil blends.
For your convenience, a 20% service charge plus sales tax will be added to the cost of your treatment. This service charge is dispersed to the spa staff members who served you during your visit.
The hotel parking garage is for hotel guests only. There is free parking starting two blocks away on Pismo street, metered street parking outside of the spa, or parking in the public parking structure a few blocks away on Marsh Street.
Directions to the Spa
The main entrance of the Spa is located at 1120 Broad Street. From your guest room, you may take the residence elevator located on the west side of the building down into the spa.
Because we reserve spa services specifically for you, we ask that you give 24 hours advance notice, should you need to change or cancel your appointment. Late cancellations or no-shows will be charged at full treatment price. Late arrival will reduce your scheduled treatment time so that we may accommodate our previously scheduled guests.