Hotel Policies

At the time of booking, we require a one-night room and tax deposit in order to confirm your reservation. The remaining balance will be charged on the morning of your arrival.

During Peak Season periods, the deposit will be equal to 50% of the entire stay. Peak Season periods are Cal Poly graduation, Cal Poly Week of Welcome, Cal Poly parent’s weekend, Cal Poly Open House, and nationally recognized holidays

If you choose to use a debit card to guarantee and pay for your stay, your bank will automatically hold the funds. We have no control over when the funds will be released back to your account. Please check with your bank directly for further information.

Guaranteed Check In Time is 3 P.M.

Check Out time is 11 A.M.

Upon request, late Check Out may be available for an additional charge.

Cancellations must be made 72 hours (3 days) prior to arrival to avoid a one-night room and tax charge to the payment method on file.

Peak Season Cancellations must be made 30 days prior to arrival date to avoid a 50% cancellation fee of your entire reservation. Peak Season periods are Cal Poly graduation, Cal Poly Week of Welcome, Cal Poly Parents’ Weekend, Cal Poly Open House, and nationally recognized holidays

Please note that a change in the length or dates of your reservation may result in a rate change or additional fees.

Hotel Cerro allows dogs and service animals only.

Reservations: Must be made directly by phone as we have limited dog-friendly rooms.

Pet Fee: A non-refundable fee of $75 will be charged for dog-friendly rooms and an additional $150.00 authorization will be placed on your credit card. Dog owners will be liable for any additional cleaning bills or repairs, should they be required.

• Pets cannot be left alone in the rooms. If your dog is found in the room without you present, Hotel Cerro reserves the right to take action, including eviction.
• Pets are not allowed to use the bedding or sleep in or on the bed, for any reason at any time. Cleaning charges will be applied if necessary.
• In consideration of all hotel guests, pets must be leashed and attended to at all times.
• Pets are not allowed in the Edible Gardens, the Rooftop Pool Deck, the Fitness Center, Spa Cerro, the Spa Terrace or Brasserie SLO.
• If the dog causes any disturbances to other guests or is not kept under your control, Hotel Cerro reserves the right to take action, including eviction.
• Guests are responsible for cleaning up after their pets.
• Rooms will be inspected the day of your departure; any extra cleaning or damage may result in additional charges to your credit card on file.
• Up to 2 pets allowed per room.

Pet Policy Agreement: After making your reservation over the phone, you will be required to review and sign our Pet Policy Agreement.

The Fitness Center is available from 6:30 am – 9:00 pm and is accessible by using your room key.

• Sneakers, socks, athletic pants/shorts, and t-shirts are considered appropriate attire.
• Shirts should cover the full chest, back and lower torso area (no sports bras only).
• Bare feet and sandals are not permitted.
• Guests must be fully dry after using the pool before entering the Fitness Center.
• Other than water bottles, food and beverages are not allowed.
• If you have the flu, a cold, or any other contagious illness, please avoid using the Fitness Center.
• Guests must be over the age of 13 and those under 18 must be accompanied by an adult.
• Equipment must be used for its intended purpose.
• The Fitness Center is not staffed at all times.

To protect and enhance our indoor and outdoor air quality, and to contribute to the health and well-being of our guests and employees, Hotel Cerro is a smoke-free hotel.

• Smoking is prohibited in all the enclosed areas within the facility without exception.
• Smoking of any kind is prohibited everywhere in the Hotel. Including but not limited to e-cigarettes, vape pens, cigarettes, marijuana, pipes, cigars, etc.
• In the event that a guest smokes within a hotel guest room, Hotel Cerro reserves the right to charge a $250.00 deep cleaning fee.

• No pets allowed.
• No running on the deck.
• No rough play.
• No diving.
• Other than water bottles, no outside food or beverages are allowed.
• No glass/ceramic containers are allowed in the pool area.
• Children under the age of 16 must be accompanied by an adult.
• Everyone is required to shower before entering the pool.

Rooftop Poolside Dining • Wed – Thurs, Sun • 12:00 P.M. – 5:00 P.M. • Fri – Sat • 12:00 P.M. – 7:00 P.M.

Rooftop Open to the Public • Fri – Sat • 4:00 P.M. – 7:00 P.M. • Sun • 2:00 – 5:00 pm (hours subject to change)

Valet Parking in the Guest Parking Garage:

Valet parking is available for an additional charge. The Guest Parking Garage is on a first come first served basis.

Parking is valid until 11 A.M. on your departure date. Additional time will incur a fee and will be charged to the payment method on file. Please be respectful of other guests and published check out time.

Click here for directions to the Guest Parking Garage.

Public Parking in the Marsh Street Parking Structure:

This structure is located two blocks away and is managed by the city of San Luis Obispo. Overnight parking requires a permit issued by Hotel Cerro.

Click here for directions to the Marsh Street Parking Structure.

View a map to our Guest Parking Structure below.

Reservations

Spa Cerro hours are Wednesday –  Sunday, 9:00 am – 4:00 pm

For maximum convenience and flexibility, we recommend you schedule your spa sessions 48 hours in advance. All appointments must be guaranteed with a credit card.

Please notify our Spa staff if you are pregnant or have any health concerns that we should be informed of. It is always advisable to check with your doctor prior to your arrival.

After booking your appointment you will receive a confirmation e-mail stating details of your appointment as well as our spa guest intake form to complete prior to your arrival for your spa treatment.

Day passes are available based on spa occupancy. Passes include: access to the Locker Rooms, complimentary use of our plush robes & sandals, access to our Steam Room, showers, quiet room, and refreshment table. Day passes will not be sold at the end of the day.

Spa Etiquette

Face masks are required in all areas of the spa including the treatment rooms with the exception of lying face down in the face cradles for all guests including fully vaccinated guests.

All spa treatments include use of the facilities- access to our Relaxation Quiet Room, locker rooms, and our Spa Relaxation Terrace. Spa Cerro features a steam room in both his and hers locker rooms. We recommend bringing a bathing suit to enjoy the Spa facilities. Lockers, spa robes, and sandals will be provided upon your arrival.

We invite you to join us at Spa Cerro at least 30 minutes prior to your scheduled appointment time. This permits adequate time to enjoy the facilities prior to your service. Services will start promptly at the time that was booked.

To maintain the peacefulness of the spa and as a courtesy to other guests, we kindly request you leave your cell phones and other electronic devices behind. Please use your spa voices while visiting Spa Cerro. We reserve the right to ask any disruptive guest to leave at any time without a refund.

If you choose, undergarments or a bathing suit may be worn during treatments. However, all Spa Therapists are skilled in proper draping procedures to ensure your complete comfort and privacy.

All treatment rooms have air purifiers and mists with sanitizing essential oil blends.

Service Charge

For your convenience, a 20% service charge plus sales tax will be added to the cost of your treatment. This service charge is dispersed to the spa staff members who served you during your visit.

Parking

The hotel parking garage is for hotel guests only. There is free parking starting two blocks away on Pismo street, metered street parking outside of the spa, or parking in the public parking structure a few blocks away on Marsh Street.

Directions to the Spa

The main entrance of the Spa is located at 1120 Broad Street. From your guest room, you may take the residence elevator located on the west side of the building down into the spa.

Cancellations

Because we reserve spa services specifically for you, we ask that you give 24 hours’ advance notice, should you need to change or cancel your appointment. Late cancellations or no-shows will be charged at full treatment price. Late arrival will reduce your scheduled treatment time so that we may accommodate our previously scheduled guests.