For maximum convenience and flexibility, we recommend you schedule your spa sessions in advance. All appointments must be guaranteed with a credit card.
Children under the age of 16 are not permitted in the spa facility. Young adults between the ages of 16 and 18 may schedule Spa appointments with their parent or guardian present during the treatment(s).
Please notify our Spa staff if you are pregnant or have any health concerns that we should be informed of. It is always advisable to check with your doctor prior to your arrival.
Hotel guests may charge spa services to their suite. Major credit cards and cash are also accepted.
All spa treatments include use of the facilities- access to our Relaxation Quiet Room, locker rooms, and our Spa Relaxation Terrace. Spa Cerro features a steam room in both his and her locker rooms. We recommend bringing a bathing suit to enjoy the Spa facilities. Spa Journeys & Couple’s Retreats include access to the Rooftop Pool Deck, subject to availability. Lockers, spa robes and slippers will be provided upon your arrival.
We invite you to join us at Spa Cerro at least 30 minutes prior to your scheduled appointment time. This permits adequate time to complete the consultation form, and enjoy the facilities prior to your service. Services will start promptly at the time that was booked.
To maintain the peacefulness of the spa and as a courtesy to other guests, we kindly request you leave your cell phones and other electronic devices behind. Please use your spa voices while visiting Spa Cerro. We reserve the right to ask any disruptive guest to leave at any time without refund.
We kindly request that you not bring jewelry or valuables to Spa Cerro.
If you choose, undergarments or a bathing suit may be worn during treatments. However, all Spa Therapists are skilled in proper draping procedures to ensure your complete comfort and privacy.
Spa Cerro has the right to refuse service to intoxicated or disorderly guests, for your safety as well as the safety of the spa staff. No outside alcohol or medication is permitted in the spa.
If at any point a Spa Therapist feels a guest is behaving inappropriately, he or she is authorized to stop the treatment immediately.
No animals are permitted in the spa, with the exception of service animals.
No one that has been exposed to a dangerous disease or displays symptoms of a dangerous disease will be permitted in the spa.
Because we reserve spa services specifically for you, we ask that you give 24 hours advance notice, should you need to change or cancel your appointment. Late cancellations or no-shows will be charged at full treatment price. Late arrival will reduce your scheduled treatment time so that we may accommodate our previously scheduled guests.
For your convenience, a 20% service charge will be added to the cost of your treatment. This service charge is dispersed to the spa staff members who served you during your visit.